top of page

FAQ & T&C

WHAT IS YOUR RETURN POLICY?

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original, unopened packaging. The return postage costs are payable by the customer.
Refunds are made via the same method used for original payment.

SHIPPING OPTIONS?

United Kingdom:

Orders are sent by Royal Mail First class service

International:

International orders will be charged according to weight and destination.  Charges are estimated.

Some destinations are serviced by Royal Mail and others may require a courier service, such as South Africa.

Shipping can be via standard shipping or can be Tracked and Signed for.

WHAT ARE THE PAYMENT OPTIONS?

Payment can be made using Credit/Debit cards, Paypal, ApplePay or GooglePay

TERMS AND CONDITIONS

This website is owned and operated by Sugar Design. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors bespoke cake services, goods and tutoring. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

In order to use our website and/or receive our services, you must be at least eighteen years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Postage charges are added on checkout.

 

Returns and refunds are mentioned above.

 

You agree to indemnify and hold Sugar Design harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website

 

Publications

 From time to time our designs are published in national wedding cake magazines and other publications. We reserve the right to use any image of a cake made by Sugar Design for publication at a later date.

FAQ and T &C: FAQ
bottom of page