Sugar DesignTerms and Conditions

 
 

Please read the following Terms and Conditions, if there is anything you don’t understand please feel free to contact us.

 

Ingredients:

All our ingredients are of the highest quality. Our cakes may contain nuts or nut traces. Marzipan is used on the premises.

Orders:

We prefer three months notice on wedding cakes but will accept short notice wedding cakes subject to the availability of the date required.

Any cake ordered from a picture or photo of a cake produced by any other cake maker, can only be reproduced by Sugar Design as our interpretation of that cake and will not be an exact reproduction of the cake in the picture or photo, due to copyright.

Deposits:

We require a £100 deposit on placement of each wedding cake order. Please note that all deposits are non refundable.

Final Payment:

For wedding cakes the final payment is due at least three weeks before delivery date, either by cheque or cash.

Wedding Cake Sponge Tiers:

If you require your wedding cake to be created with any sponge tiers, we recommend that the sponge tiers be consumed on the day to ensure they are as fresh as possible, we do not add any preservatives or additives to our wedding cakes to prolong shelf life.

Delivery:

Wedding Cakes only are delivered and set up at the venue in consultation with the client. Local delivery within a radius of our premises will be free. If delivery is required outside this radius, we will provide a quotation. Cakes may be collected from the premises with prior arrangement and will be boxed ready for transportation. Responsibility for the cake rests with the client once the cake has been removed from the premises.

Sugar Design does not send wedding cakes by courier unless arranged by the client. Individual wedding cakes sent by courier are packed accordingly for transportation. Sugar Design takes no responsibility for the cake once it is collected and signed for by the courier.

Sugar Design cannot be held responsible for the location of the cake at the venue, the stability or levelness of the table upon which the cake is displayed or the quality of the surrounding around the cake. Please ensure, therefore, that the 'cake presentation table' is level, stable and strong enough to hold the cake.

All cakes other than wedding cakes must be collected.

Wedding Cake Cancellations:

Due to having to acquire certain components for our wedding cakes and order these months in advance it is necessary to implement the following conditions when a wedding cake order is cancelled:

30 days from your wedding date - 100 % of the total cost will be payable unless we can fill the date.

Wedding Cake cancellations must be made in writing.

Wedding Cake Stands or Bases:

We supply our wedding cake stands and bases Free of charge, subject to a refundable deposit, our stands and bases are used by many couples and should be returned to us within seven days of your wedding date, stands or bases returned after seven days may result in the loss of your deposit and may be charged at £25 per week, unless agreed by us. Please have some consideration for other couples and return them promptly.

We reserve the right to seek compensation for stands and bases not returned or damaged when returned and to recover cost for replacements.

Cake Components:

From time to time certain components for our wedding cakes will become unavailable or obsolete and may have to be replaced, this is totally out of our control, however we will replace these with components of equal or better quality and we reserve the right to do this without consultation.

We will endeavour to colour match any ribbons or icing colours to samples provided by the customer, however in some cases exact matches are impossible therefore we will match as near to the sample as possible. We reserve the right to do this without consultation.

Many of our decorations on our cakes are edible but due to the construction it is advised that you do not eat them. These include pillars ,dowels, ribbon, flower picks, sugar flowers containing wires, tape stamens, and ornaments

The client is responsible for advising the caterers of the inedible items on the cake so that they remove them before serving.

Sugar Design takes no responsibility for fresh flowers used on a cake with regards to any health and safety issues.

Our Terms & Conditions

 

When paying your deposit for your wedding cake it is believed that you have read, understood and accept our terms and conditions.

Publications

 

From time to time our designs are published in national wedding cake magazines and other publications. We reserve the right to use any image of a cake made by Sugar Design for publication at a later date.

 

Video Tutorials:


You cannot store, copy, distribute, reproduce or use the video content in any other way than its intended purpose which is to be viewed on the site.

You can’t share your log in details and authentication codes with anyone. The website is constantly monitored to ensure that only one IP address is used at any one time to view your purchased videos.  As you access to videos is long term, videos can be viewed over time from a maximum of 6 different IP addresses.

In using the Sugar Design website you agree that you will not:

Use a false email address, impersonate others, or misrepresent your affiliation with others;

Gather information on other members or site users.

Attempt to interrupt or our day to day operation in any way (for example through sending mass unsolicited messages, “flooding” servers, or introducing a virus, time bomb, trojan horse, worm, cancelbot or other computer routine ).  The website is monitored by sophisticated software which will detect misuse.

Use our site or any of its content in a way that violates applicable law, that violates the intellectual property or other rights of us or others, or that is fraudulent, obscene, offensive, misleading or defamatory.

Our information collection and use of any personal information about you is governed by the Data Protection Act 1998. 

We won’t sell your details to marketing companies and we won’t pass on your details unless we have to satisfy a law, regulation or government request.